Every time you use Pumpy, a small part of your monthly allowance is used. You can always see how much you've used as a percentage. In this guide we explain where to track your allowance, when it renews, what happens when it runs out, and how to buy the extra credits pack when your monthly allowance isn't enough. If you're using Pumpy for the first time, you may want to read Pumpy: your AI assistant first.
1
See your usage inside Pumpy
When you open the Pumpy box in your note, you see the This month line at the very bottom: a bar, the percentage you've used this month and the day your allowance renews. In the chat in the right panel, the same information sits behind the small button at the bottom that looks like Usage · 84%; press it and the bar opens, and Details and settings takes you to the Settings > Pumpy page.
When you've used 80% of your allowance, the bar turns orange, and when it runs out it turns red. On the Free plan the line is called Your free trial and no renewal date appears, because this allowance doesn't renew.
Ask Pumpy...
SummarizeImprove writingFix spellingShortenTurn into tableTurn into events
This month84%· Renews on November 1
Past 80%, the bar turns orange; the renewal date is right next to it.
2
Check Settings > Pumpy for details
In Settings, open the Pumpy page in the Workspace group. In the Pumpy usage card at the top you see this month's bar and the renewal date. On plans with a monthly allowance, the Extra credits row and the Buy 1000 extra credits button sit right below it; you can buy the extra pack here, even before your allowance runs out.
Pumpy
Pumpy is your AI assistant. Here you can see how much of your allowance you have used.
Pumpy usage
This month84%
Renews on November 1
Extra credits
1000 extra credits for when the monthly allowance runs out. Valid for 12 months.
The extra pack button is right below the usage card.
3
What happens when your allowance runs out
When your monthly allowance runs out, the This month's Pumpy allowance is used up screen appears in the Pumpy box and in the chat, with the day your allowance renews written below it. The last answer that used up your allowance stays on screen, and you can still add it to your note.
If the extra pack is on sale, you see the Buy 1000 extra credits button on this screen. On the Pro plan there's also the Switch to Business for a higher limit option. On the Free plan, when your trial allowance runs out, the screen says Your free Pumpy trial is used up; to continue, you can use the Switch to Pro option.
This month's Pumpy allowance is used up
It renews on November 1.
Buy 1000 extra creditsSwitch to Business for a higher limit
This month100%· Renews on November 1
This is how the Pumpy box looks on the Pro plan when your allowance runs out.
4
Buy the extra credits pack
When you press Buy 1000 extra credits, the payment screen opens. The payment is handled by our secure payment partner Paddle; once the payment is complete you see the message "Payment received. Your extra credits will appear in a moment." and the pack is added to your account within a few seconds.
The pack is added only to your own allowance, in the workspace where you bought it. It's valid for 12 months from the payment date and kicks in the moment your monthly allowance runs out. As long as you have a pack, you see a line like Extra pack: 60% left under the usage bar, and the bar doesn't turn red even when your monthly allowance runs out; on Settings > Pumpy it also shows the date the pack is valid until.
How does your allowance work?
- Every request uses allowance. Choosing an action in the Pumpy box or sending a message in the chat uses up part of your allowance. The amount depends on the size of the job: a long text or a long conversation uses more than a short request. If you stop a request halfway, whatever it used up to that point still counts.
- It renews on the 1st of every month. The monthly allowance resets on the 1st of every month at 00:00 UTC, so the exact local time depends on where you are. The part you don't use doesn't carry over to the next month.
- One-time on the Free plan. The trial allowance on the Free plan is yours alone and doesn't renew. It's tied to your account: if you have more than one Free workspace, they all draw on the same trial allowance.
- Per person. On team plans, everyone has their own monthly allowance; one member's usage doesn't come out of anyone else's allowance. On the Enterprise plan, the allowance can be set individually for each workspace.
- Monthly allowance first, then the extra pack. Your extra pack isn't used until your monthly allowance runs out. If you have more than one pack, the one that expires soonest is used first.
The extra credits pack is only sold on the Pro, Business and Enterprise plans, which have a monthly allowance. Packs aren't sold on the Free plan; when your trial allowance runs out, you can switch to Pro to keep using Pumpy.
If you're a team admin, you can also see your members' usage this month on the Settings > Pumpy page, and turn off Pumpy in the workspace if needed. You'll find more in Manage Pumpy for your team.
Frequently asked questions
Does allowance I don't use this month carry over to next month?
No. The monthly allowance starts from zero on the 1st of every month, and the part you don't use doesn't build up. The extra credits pack is different: it doesn't reset with the months, and whatever is left stays available for 12 months from the payment date.
When does the extra credits pack run out?
When you've used the whole pack or when 12 months have passed since the payment date, whichever comes first. The pack is only used in months when your monthly allowance runs out; in months when your allowance is enough, your pack stays as it is. You can see how much is left and the expiration date on the Settings > Pumpy page.
Is the Pumpy allowance shared across a team?
No. On the Business and Enterprise plans, every member has their own monthly allowance. The extra credits pack is also added only to the person who bought it and isn't shared with their teammates. To see how admins view member usage, read Manage Pumpy for your team.
What happens to my allowance if I upgrade my plan mid-month?
If you switch from Free to Pro, your monthly allowance starts from zero; the part of your trial allowance you used doesn't come out of your new allowance. If you switch from Pro to Business, the amount you've used this month stays the same and is calculated against your new plan's higher allowance, so the percentage goes down. If you downgrade your plan, the same calculation is made against the lower allowance.
What happens to my extra credits if I downgrade my plan?
A pack you've paid for stays usable until it expires. On your new plan, that plan's allowance is still used first, and once it runs out the pack takes over. To buy a new pack, though, you need to be on a plan with a monthly allowance.
Where do I get the invoice for extra credits, and can I get a refund?
The extra credits payment is handled by Paddle, just like subscription payments; your receipt comes from Paddle by email. You'll find how invoices and refunds work in Payments, billing, and managing your subscription. If a pack payment is refunded, the remaining credits of the pack are removed from your account.