While using Pumpynotes you may have an idea, a compliment or a problem. All of them go through the same place: Feedback under the support icon at the bottom left. What you write reaches the team; approved feedback can be published on the site, and questions or problems become a support ticket you can follow. Opening a ticket is possible on every plan, Free included.
1
Open "Feedback" from the support icon
Click the support icon in the bottom-left corner of the app. In the menu that opens, choose Feedback; the same menu also takes you to the help centre and to Support tickets.
Help centre
Feedback
Support tickets
Bottom left · the support icon and the "Feedback" option
2
Write your message, choose how your name appears
Write your experience in the message box. With the selector below it, decide how your name should appear if your feedback is published on the site: Anonymous, First name only or Full name. As a thank-you, everyone who gives feedback gets 1 month of Pro for free. Your feedback goes to the team first; only approved entries may appear on the site.
Feedback
Can I change the end date of a recurring transaction later on?
If your feedback is published on the site, how should your name appear?
AnonymousFirst name onlyFull name
PROAs a thank-you, everyone who gives feedback gets 1 month of Pro for free.
Your feedback goes to our team first; only approved entries may appear on the Pumpynotes site. If you reported a problem or asked a question, our team may turn it into a support ticket and reply to you.
Send
Feedback form · message, name display and the Pro gift
3
Questions become a support ticket
If what you wrote is a question or a problem, the team turns it into a support ticket. You will find the ticket and the whole conversation under Support tickets in the support menu.
Support tickets
End date on a recurring transaction
25 Aug 2026 · #1042 2
25 Aug 2026 · #1042 2
About calendar sharing
27 Aug 2026 · #1051 1
27 Aug 2026 · #1051 1
Appears here once the team turns your question into a ticket
"Support tickets" · the ticket list
4
The reply, in the app and in your inbox
When the team answers, you read the reply inside the ticket; the same reply is also sent to the e-mail address on your account. If the matter is not closed, keep writing from the same ticket.
End date on a recurring transaction
Can I change the end date of a recurring transaction later on?
Pumpynotes TeamYes, open the transaction and change the end date any time from the Repeat tab.
The same reply was also sent to your e-mail address
Ticket detail · the conversation and the e-mail notice
When reporting a problem, add briefly which page you were on and what you were trying to do; the team resolves the ticket much faster.
Frequently asked questions
Which plans can open a support ticket?
All of them. You can send feedback and open a support ticket on every plan, Free included.
How do I get the 1 month of Pro?
Just send your feedback. Once the team has received it, the gift is added to your account; you are told in the app and by e-mail.
Will my name appear on my testimonial?
You decide. Pick Anonymous, First name only or Full name in the form; published testimonials use that choice. Only feedback approved by the team appears on the site.
Where do I see the reply?
Under Support tickets in the support menu, inside the ticket. The same reply also goes to the e-mail address on your account.